Frequently asked questions & answers
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Do you offer a customer satisfaction guarantee?
We offer a 14-day money-back guarantee. If you are not completely satisfied with the product, you can return it for a full refund.
Do you offer free shipping?
We offer free shipping within Sweden and you always have a 14-day money-back guarantee and can return the item in its original condition for a full refund.
How long is the delivery time?
Our standard delivery time is 5–10 working days. When you order, you will always receive a confirmation with an estimated delivery time.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can then track your shipment online with the relevant shipping company.
What is your return policy?
We offer a 14-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in new condition and with original packaging for a full refund. Please contact our customer service for return instructions.
What payment options do you offer?
We offer several secure payment methods:
● Credit and debit cards: Visa, MasterCard, American Express (Amex)
● Digital wallets: Apple Pay, Google Pay
● Installment payment via Klarna: Pay now, Pay later or Installment payment
● Alternative payments: Shop Pay, UnionPay